HP Selling HP Supplies 2020 - HP2-I14

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HP HP2-I14 Exam Syllabus Topics:

HP Selling HP Supplies 2020 Sample Questions:

1. How does HP use serialization to combat the counterfeit and grey market?

A) It tracks the cartridges through the supply chain to know exactly where they are sold, curtaining grey marketing trade.
B) It uses QR codes on interior and exterior packing to product partners from purchasing counterfeit and grey market products.
C) It monitors the products sold through MAC addresses to ensure they are sold by authorized channels.
D) It uses embedded code to determine in which regions the cartridges are sold.

2. What is an advantage of using ColorSphere 3 toner Tor Color LaserJet printers?

A) The toner uses a smaller ink particle for longer printhead life.
B) The toner produces high-quality prints even in extreme temperature and humidity conditions.
C) The toner's durable hard shell reduces toner wear, so the toner maintains its shape and size, increasing page yield.
D) The toner's print gauge capabilities send alerts when the toner is low.

3. A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?

A) Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
B) Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
C) Non-HP cartridges (ail prematurely 70% of the time.
D) Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.

4. A new SMB customer tells you that they can't afford Original HP ink supplies for their daily in-house printing jobs. How should you respond?

A) Share studies that show the savings gained from working directly with HP as a trusted supplier of printing supplies.
B) Point out that by using Original HP ink supplies, they can avoid costly reprints, wasted paper, and wasted time.
C) Explain the Original HP ink supplies purchased in bulk actually cost less than non-HP ink supplies.
D) Compare the time spent refilling used ink cartridges with the amount of time spent ordering Original HP ink supplies directly from HP.

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