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Apple OS X Yosemite Troubleshooting Sample Questions:

1. How do you change permissions of a specific folder?

A) In System Preferences, click the Sharing pane. Locate the file in the Shared folders section. Click Change Permissions.
B) In Finder, select the folder, then choose Get Info from the File menu. Change permission in the Sharing & Permissions pane.
C) Control-click the folder and then click Change Permissions.
D) Open Disk Utility, then drag the folder into the sidebar. Change permissions in the resulting window.

2. Which of the following folders contains resources required by the operating system?

A) /Public
B) /Sites
C) ~/Library
D) /Library
E) /System

3. Adam has a MacBook Pro (Retina, 15-inch, Late 2013) that he uses for video editing and graphic design.
He explains that after about an hour of use, the machine seems to operate more slowly.
The issue gets worse as time goes on until he has to restart the machine.
After you ask some probing questions, which of the following tools or techniques would be best to further evaluate the issue?

A) Single-user mode
B) Console
C) Activity Monitor
D) Disk Utility
E) Verbose mode

4. Gary purchased a new USB 2.0 input device for his iMac (Late 2013). He installed the software that shipped with the device, but it does not seem to work. He has tried all of the USB ports on the back of the iMac, but the issue persists. Which of the following troubleshooting tools or techniques would help Gary isolate the issue?

A) Apple Diagnostics
B) Apple Hardware Test
C) System Information
D) Activity Monitor

5. John wants more information about backing up his data in OS X.
You inform him of Time Machine and show him how to start process at home. He is concerned that the backup will fail and he will not be able to determine if the process worked. How is John alerted to his initial backup status with Time Machine in OS X Yosemite?

A) The computer is unusable while completing the first backup.
B) Time Machine provides Notifications of any issues that arise during the initial backup and when the first backup is complete.
C) There is a diagnostic LED on all computers that will flash when the Time Machine backup fails.
D) John will have to perform a manual check of his backup in order to confirm that the backup was successful.

Solutions: