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Apple Macintosh Service Certification Sample Questions:

1. Which three of the following items are appropriate to use for ESD prevention? Select three.

A) Wireless wrist strap
B) Grounded work mat
C) Wrist strap and cord
D) Metal work surface
E) CRT discharge tool
F) Static shielding bags

2. You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Discussions
B) Apple support articles
C) User's manual
D) Downloads

3. Examine the exhibit.

What is the correct name for this type of pixel anomaly?

A) Bright dot defect
B) Stuck sub-pixel
C) Dark dot defect
D) Vertical TAB fault

4. A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should you suggest?

A) Console
B) Apple Service Diagnostic
C) Apple Hardware Test
D) Terminal

5. In the MacBook Air (11-inch, Mid 2012) which cable tab includes a 2D barcode of the display clamshell serial number?

A) LVDS
B) LCDS
C) EDP
D) VDP

Solutions: