Avaya 3303 : Avaya Proactive Contact Implementation and Maintenance Exam

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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)

A) The completion code was not assigned to a short-cut key.
B) The new code was not available because it was created on another dialer in the pod.
C) The agents was not aware of the new completion code.
D) The new completion code is an agent completion code.
E) The new completion code Is not available for use untilafter the next dialer restart.

2. A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A) Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
B) The db_maintenance script is not scheduled in cron.
C) All data is being stored on the primary dialer rather that distributed across the dialers in a pod.
D) The dialer's disk capacity was not sized properly when the dialer was installed.
E) A database backup has not been run recently.

3. Which three hardware components are required for a Proactive Contact with Computer Telephony Integration (CTI) configuration using predictive dialing? (Choose three.)

A) Avaya Application Enablement Services (AES) 3.1 or later
B) Avaya PG230 gateway or Avaya PG230RM gateway
C) Avaya Communication Manager (CM) 3.1 or later
D) Enhanced Network Bus Controller
E) TN-744-based Call Classifier Cards version "e"or later

4. Which tool is used to obtain the operation status of the acdmon binary?

A) adump
B) dunup_tool
C) acdsnapshot
D) aodsnapdump

5. A system operator is receiving errors on a porter process during every reboot/restart of Proactive Contact.Which two parameters, if mismatched, would cause this? (Choose two.)

A) OPERATORS in master.cfg
B) MAXHIDSLOTS in master.cfg
C) PORTS in master.cfg
D) lines configured in dgswitch.cfg

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