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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. What permissions can be assigned to a Role in Role Editor Application?

A) Read/Write/Execute
B) Read/Job control/Write
C) Read/Manage/Write
D) Read/Edit/Execute

2. Which two statements are accurate about Agent Owned Recall (AOR) and shadow Jobs? (Choose two.)

A) Completion Code 98 and 19 are associated with Agent Owned Recall.
B) If agent1sets an AOR on a record for tomorrow, the AOR can be passed to agent2, if agent1is not available at RECALLTIME tomorrow.
C) Supervisors have to start the shadow jobs at the start of the day.
D) There can be more than one shadow job configured per calling list.
E) If agent1sets an AOR on a record for 10 minutes the AOR can be passed to agent2 if agent1hasleft the job (assuming the original job is still running).

3. A business using Avaya Proactive Contact with PG230 would like called parties to hear a specific message (message 4 - fwait3) while on hold during a warm transfer.
What are two correct configurations for this requirement? (Choose two.)

A) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using transfer trunks.
B) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using the NVDT feature.
C) A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" when transferring using transfer trunks.
D) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using hookflash transfers.
E) A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" for transferring using the Native Voice and Data Transfer (NVDT) feature.

4. Which tool is used to obtain the operation status of the acdmon binary?

A) adump
B) dunup_tool
C) acdsnapshot
D) aodsnapdump

5. Which statement is accurate regarding Avaya Proactive Contact Supervisor?

A) Agent Blending Administrator is accessible through Analyst.
B) The Hierarchy Manager tool is accessed through Editor.
C) Supervisor contains components through which a user can control processes, control jobs, and view reports and statistics for Proactive Contact.
D) Supervisor includes the following tools: Monitor, Internet Monitor, Editor, Analyst, Health Manager and Role Editor.

Solutions: