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WGU Operations-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Quality Management Methods | 25% | - Quality Tools and Techniques
|
| Topic 2: Process Design and Analysis | 20% | - Process Performance
|
| Topic 3: Supply Chain and Inventory Management | 20% | - Supply Chain Design
|
| Topic 4: Forecasting and Project Management | 20% | - Project Management
|
| Topic 5: Capacity Planning and Facility Layout | 15% | - Layout Design
|
WGU Operations Management (C215, VDC2) Sample Questions:
1. A company is experiencing an unusual amount of deliveries that are either late or an incorrect quantity.
Which type of system is used to identify and manage this type of problem?
A) CRP (capacity requirements planning)
B) FMS (flexible manufacturing system)
C) ERP (enterprise resource planning)
D) MRP (material requirements planning)
2. What is the name of the model that has been created to examine the four different supply chain perspectives of reliability, flexibility, expenses, and assets/utilization?
A) SCAM (Supply Chain Accreditation Model)
B) SCOR (Supply Chain Operations Reference)
C) RFEAU (Reliability Flexibility Expenses and Asset Utilization)
D) SCM (Supply Chain Metrics)
3. Which function does marketing play in a just-in-time (JIT) organization?
A) JIT marketing focuses on customer-driven quality.
B) JIT marketing simplifies inventory flow.
C) JIT marketing focuses on producer-driven quality.
D) JIT marketing synchronizes product demand with assembly.
4. A manufacturing firm uses warehouses and shippers in their supply chain.
At which stage of the firm's inventory management system would the statement
"percentage of line items shipped on schedule" be used?
A) Raw materials
B) Sold goods
C) Work-in-progress
D) Finished goods
5. Which project life cycle phase focuses on determining whether the proposed project is technically, financially, and operationally viable?
A) Execution
B) Planning
C) Conception
D) Feasibility analysis
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |


