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HP HP2-B119 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs Analysis & Solution Design | 30% | - Identifying customer printing environment requirements - Assessing costs, productivity and security needs - Designing appropriate pMPS contract models |
| Topic 2: pMPS Contract Structure & Pricing | 20% | - Cost-per-page, base fee and additional services - Contract renewal and modification options - Contract terms, duration and billing models |
| Topic 3: Sales Process & EMEA-Specific Considerations | 10% | - Proposal development and closing strategies - Partner tools and resources for sales - EMEA region market and compliance requirements |
| Topic 4: HP pMPS Overview & Value Proposition | 25% | - Differentiation from competing solutions - Business benefits and value for customers - Introduction to HP pMPS (print Managed Print Services) |
| Topic 5: Remote Monitoring & Service Delivery | 15% | - Supplies fulfillment and proactive support - Implementation and onboarding process - HP Remote Monitoring technology and functions |
HP Selling HP EMEA pMPS Sample Questions:
1. How is the start date set for an HP pMPS contract?
A) Start dates are automated from HP EDP, and typically 30 days after the deal is set to "won" in the portal.
B) The HP service delivery team agrees on a contract start date with the customer directly and advises the partner through the service portal.
C) The partner enters a contract start date into HP EDP. After agreement on the contract start date with HP, service usually starts within 10 business days.
D) Contract start dates are the partner's responsibility, and actioned by sending an email to the HP local delivery.
2. What is consultative selling?
A) providing supplies exclusively
B) closing the sale and moving on to the next challenge
C) a long-term relationship as a business advisor
D) selling products to meet the immediate need
3. What can HP Embedded Capture do?
A) configure control panel access controls over SNMP
B) perform three levels of industry standard secure storage erase
C) provide an infrastructure to enable mobile printing
D) save to multiple destinations with one scan
4. Which task can an administrator accomplish using the HP Embedded Web Server?
A) Configure device security features.
B) Host a company website on the Internet.
C) Configure security settings on 35 devices at the same time.
D) Edit the content of a print job.
5. Which functions are available within HP Remote Monitoring (RM)?
A) automatic supplies ordering for all HP devices supporting RM
B) proactive fault detection for all printers and MFPs
C) reconciliation at the end of the year for the HP Level Pay billing
D) automatic renewal of the contract, including add-ons
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |


