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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are two CXQor Business Owner Pain Points that midsize businesses face? (Select two.)

A) Midsize businesses find that their existing bask automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
B) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
C) Multichannel contact center capabilities ate now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
D) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.

2. If a customer answers yes to the question: "Do you need to support less than 30 agents?" Which solution should you guide them toward?

A) Avaya Outbond Contact Express
B) Avaya IP Office Contact Center
C) Avaya Contact Center Select

3. If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?

A) Avaya Contact Center select
B) Avaya Outbound Contact Express
C) Avaya IP Office Contact Center

4. HOTSPOT
Match each product to its capability, (for each capability on the left, select the corresponding product from the drop-down list)

5. If a customer answers yes to the question: "Is your primary contact center need voice communications, with multichannel capabilities desirable?" Which solution should you guide them toward?

A) Avaya Contact Center select
B) Avaya Outbound Contact Express
C) Avaya IP Office Contact Center

Solutions: