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EXIN ITIL 4 Foundation Sample Questions:

1. A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

A) As a service request
B) As an event
C) As a change request
D) As a problem

2. Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

A) Optimize and automate
B) Focus on value
C) Progress iteratively with feedback
D) Collaborate and promote visibility

3. Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A) Change enablement
B) Monitoring and event management
C) Incident management
D) Service request management

4. Which statement about the 'continual improvement' practice is CORRECT?

A) Continual improvement participation should be limited to a small dedicated team
B) A single continual improvement register should be maintained by senior management
C) Training should be provided to those involved in continual improvement
D) It is the role of senior management to authorize improvement initiatives

5. Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

A) Continual improvement
B) Incident management
C) Service request management
D) Problem management

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