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HP HP2-B102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Imaging and Printing Fundamentals | - HP imaging and printing portfolio overview
|
| Customer solutions positioning | - Solution mapping
|
| Printing solutions and services | - Security and document workflow
|
HP Imaging and Printing Sales Fundamentals Sample Questions:
Which statement is true about initial contacts between a customer and a business?
- A. Most initial contacts are face to face
- B. Most initial contacts occur during the day.
- C. Most initial contacts result in a purchase.
- D. Most initial contacts occur through documents.
What percentage of the HP imaging system is contained in an HP LaserJet print cartridge?
- A. approximately 10%
- B. approximately 50%
- C. approximately 100%
- D. approximately 70%
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Which statement is true about HP Universal Color Tables?
- A. They can be printed from the printer so you can see exactly which colors the device prints.
- B. They use object tagging to employ the best settings for each type of image
- C. They use different printheads for different colors.
- D. They must be selected from the print menu
What is the purpose of up-selling?
- A. to sell additional, third-party solutions
- B. to sell higher value products by series, family, or category
- C. to sell accessories
- D. to sell on-site services
What should a business do before deciding to print in-house?
- A. Hire a local print shop employee on a contract basis to help develop in-house material
- B. Determine if they can get a bulk discount on glossy paper
- C. Find a contractor to create the design
- D. Use the HP Print Cost Calculator to determine if printing a job in-house is cost-effective
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