View Salesforce-Associate Exam Question Dumps With Latest Demo [Apr 07, 2025]
Free Salesforce-Associate Test Questions Real Practice Test Questions
NEW QUESTION # 16
Get Cloudy Consulting's growing marketing team is on a custom profile named Marketing Team.' The team currently has Read access to leads and opportunities- Two marketing managers need Edit access on leads.
What should the Salesforce associate do to grant them the access they need?
- A. Create a permission set that grants Edit access to leads and assign it to the marketing managers.
- B. Create a permission set that grants Edit access to leads and assign it to the marketing team.
- C. Create a new profile that grants Edit access to leads and assign it to the marketing managers.
Answer: A
Explanation:
Creating a permission set that grants Edit access to leads and assigning it to the marketing managers is the best way to grant them the access they need, without affecting the other users on the marketing team profile.
NEW QUESTION # 17
How can a user see only contacts from a specific city on the 'New This Week" list view without changing what other users see?
- A. Build a private report for contacts that is filtered by the specific city.
- B. Clone the list view with a new name, and filter by the specific c
- C. Change the permissions so they can only see records from the specific city.
Answer: B
Explanation:
Explanation
The user can clone the list view with a new name, and filter by the specific city to see only contacts from that city on the list view. This will not affect what other users see on the original list view.
NEW QUESTION # 18
Refer to the image below:
A Salesforce associate reviews a report that shows more information than they need. The associated see individual records but only wants to see the Record Count.
Which switches should the associated toggle to only show the Record Count?
- A. Subtotals and Detail Rows
- B. Row Counts and Grand Total
- C. Grand Total and Subtotals
Answer: B
NEW QUESTION # 19
The Health Department wants to gain more insight into its patient data than what Salesforce Dashboards can provide.
Which Salesforce product should the department use?
- A. Health Cloud
- B. Experience Cloud
- C. CRM Analytics
Answer: C
Explanation:
Explanation
CRM Analytics is the Salesforce product that the Health Department should use to gain more insight into its patient data than what Salesforce Dashboards can provide. CRM Analytics is a cloud-based analytics platform that allows users to explore data, discover insights, and make data-driven decisions. CRM Analytics can connect to various data sources, including Salesforce and external systems, and provide interactive visualizations, AI-powered insights, and predictive modeling
NEW QUESTION # 20
A VP of sales is requesting an easy-to-understand visual representation of accounts and opportunities that have been worked on by the sales agents in the current quarter in order to identify trends, sort data, and measure the impact of their activities.
What is recommended to meet these requirements?
- A. Create a dashboard.
- B. Create a custom tab.
- C. Create a list views.
Answer: A
Explanation:
Creating a dashboard is the recommended way to meet the requirements of displaying an easy-to-understand visual representation of accounts and opportunities that have been worked on by the sales agents in the current quarter. A dashboard is a collection of components that display data from one or more reports in a graphical format, such as charts, gauges, metrics, and tables. A dashboard allows the user to identify trends, sort data, and measure the impact of their activities. For example, a dashboard could show the number of accounts and opportunities by sales agent, the total amount of closed won opportunities by month, and the average deal size by industry. Creating a list view would not work, because a list view is a filtered set of records that display data in a tabular format, not a graphical format. A list view does not allow the user to identify trends, sort data, or measure the impact of their activities. Creating a custom tab would not work, because a custom tab is a user interface element that allows the user to access a custom object, a web page, or a Lightning page. A custom tab does not display data in a graphical format, but in a record detail or page layout format.
NEW QUESTION # 21
Get Cloudy Consulting (GCC) wants to simplify its sales teams Account Record page with the following recommendations:
* Adding tabs
* Hiding components
* Making fields conditionally visible
Where should GCC's Salesforce associate go to draft these changes for review?
- A. Record Types
- B. Page Layouts
- C. Lightning App Builder
Answer: C
Explanation:
Explanation
The Lightning App Builder is a tool that allows the associate to draft changes to the account record page, such as adding tabs, hiding components, and making fields conditionally visible, and preview them before publishing.
NEW QUESTION # 22
Where can a org's service status and performance degradation information be found?
- A. AppExchange portal
- B. Salesforce
- C. Salesforce help
Answer: B
Explanation:
Explanation
The Salesforce Trust site is where an org's service status and performance degradation information can be found. The Salesforce Trust site is a resource that provides transparency and real-time information about the availability, performance, security, privacy, and compliance of the Salesforce platform. The Salesforce Trust site allows the user to check the current and historical status of their org's instance, as well as subscribe to notifications and alerts about any maintenance or incidents. The AppExchange portal is a resource that provides access to thousands of apps and components that extend the functionality and features of the Salesforce platform. The AppExchange portal does not provide information about the service status and performance of the Salesforce platform. Salesforce Help is a resource that provides documentation, guides, videos, and support for Salesforce users who need assistance with using or troubleshooting Salesforce products and features. Salesforce Help does not provide information about the service status and performance of the Salesforce platform.
NEW QUESTION # 23
Which Salesforce role produces data-driven solutions by eliciting, documenting, and examining requirements around organizational challenges?
- A. Platform Developer
- B. Business Analyst
- C. User Experience Designer
Answer: B
Explanation:
Explanation
A business analyst produces data-driven solutions by eliciting, documenting, and examining requirements around organizational challenges. A business analyst also helps design and implement solutions using Salesforce tools and best practices
NEW QUESTION # 24
Where should field dependencies for an object be reviewed?
- A. Profiles
- B. Object Manager
- C. App Builder
Answer: B
Explanation:
The Object Manager is where field dependencies for an object can be reviewed. The Object Manager allows the user to view and manage the metadata of standard and custom objects in Salesforce, such as fields, page layouts, record types, buttons, and actions. Field dependencies are a type of metadata that define the relationship between a controlling field and a dependent field. For example, a field dependency could be set up so that the values available in a picklist field called Region depend on the value selected in another picklist field called Country. Profiles are used to define the baseline access and permissions for users based on their license type and job function. App Builder is a tool that allows the user to create and customize apps and pages in Salesforce using drag-and-drop components.
NEW QUESTION # 25
A sales rep at Get Cloudy Consulting asks the new Salesforce associate to give them a report showing all the active accounts for the sales rep's territory.
Where should the associate go to create a new report for Accounts?
- A. Reports tab
- B. Setup
- C. Accounts tab
Answer: A
NEW QUESTION # 26
Get Cloudy Consulting (GCC) provides consulting services to small and medium-sized business in the financial services space. GCC wants a solution for customer service where complaints can be logged through a web from and email.
Which Salesforce solution should GCC use?
- A. Commerce Cloud
- B. Experience Cloud
- C. Service cloud
Answer: C
Explanation:
The Salesforce solution that GCC should use for customer service where complaints can be logged through a web form and email is Service Cloud. Service Cloud is a product that helps companies deliver fast and personalized customer service across multiple channels, such as phone, email, web, chat, and social media. Service Cloud allows GCC to create cases from web forms and emails, assign them to agents, track their status, and resolve them efficiently
NEW QUESTION # 27
A deleted record needs to be recovered from the Recycle Bin.
Where can the user find the Recycle Bin?
- A. App Launcher
- B. Global Search
- C. Setup
Answer: A
Explanation:
The place where the user can find the Recycle Bin is the App Launcher. The App Launcher is a menu that allows users to access all the apps and items in their Salesforce org. The Recycle Bin is one of the items that can be found in the App Launcher. The user can search for "Recycle Bin" in the App Launcher and select it to view and restore their deleted records. The Recycle Bin is not located in Setup or Global Search.
NEW QUESTION # 28
A sales manager at Get Cloudy Consulting wants a report that shows their top-selling product families by quantity.
- A. Croup by active products > Filter to show opportunities this year > Sum the quantity
- B. Group by product family > Filter to show only Closed Won opportunities > Sum the total number sold
- C. Group by opportunity stage> Filter by product family > Sum the total number sold
Answer: B
NEW QUESTION # 29
A Salesforce associate deletes an Account of a company that recently went out of business.
Which other related records are automatically deleted?
- A. Any related opportunities
- B. Any related leads
- C. Any related cases
Answer: A
Explanation:
Explanation
When an account is deleted, any related opportunities are also deleted, unless they are closed or have a contract associated with them.
NEW QUESTION # 30
Get Cloudy Consulting trains its new employee in a partial sandbox named New Employee; An employee competes the training in the sandbox and is ready to sign in to the production org. However, an error message pops ip indicating an invalid username or password. The employee is using their sandbox username and password to sign in to production.
What is needed to solve this error?
- A. Removing. New Employee appendix from the sandbox username
- B. Creating a new username for the production org
- C. Creating a different password for the production org
Answer: A
Explanation:
The solution to the error is to remove. New Employee appendix from the sandbox username. When you create a sandbox, Salesforce appends the sandbox name to all usernames in the sandbox copy, so that they don't conflict with usernames in the production org. To sign in to the production org, the employee needs to use their original username without the sandbox name.
NEW QUESTION # 31
Salesforce associate received a promotion and needs Edit access to fields on opportunity records across the organization.
Which user setting need updating to allow Edit access?
- A. Permission Set
- B. Public Group
- C. Queue
Answer: A
Explanation:
Explanation
Permission sets are used to grant additional access to users based on their functional or departmental needs. A permission set can be assigned to multiple users, regardless of their profile. A permission set can include field-level security settings that allow edit access to specific fields on an object. Queues are used to group records and assign them to a team of users who can work on them. Public groups are used to group users, roles, or other groups for the purpose of sharing records or sending email.
NEW QUESTION # 32
Cloud Kicks (CK) became a North American subsidiary of Get Cloudy Consulting (GCC).
What should the Salesforce associate do to show that GCC is part of the CK portfolio when creating the CK Account record?
- A. View account hierarchy and select Add Child Account.
- B. Select New on the child accounts related list.
- C. Add Get Cloudy Consulting to the Parent Account field
Answer: A
NEW QUESTION # 33
How should an associate display the sum of all closed won Opportunity amounts at the Account level?
- A. A custom report type
- B. A Roll-Up Summary field
- C. The Opportunity related list
Answer: B
Explanation:
Explanation
A roll-up summary field is the best way to display the sum of all closed won opportunity amounts at the account level. A roll-up summary field is a type of field that calculates a value from a set of related records, such as the sum, average, min, or max. A roll-up summary field can only be created on the master object of a master-detail relationship, and it can only calculate values from the detail object. For example, a roll-up summary field called Total Revenue could be created on the Account object, and it could calculate the sum of the Amount field from the Opportunity object, where the Stage field equals Closed Won. A custom report type is a tool that allows the user to create a report based on the relationships between a primary object and its related objects. A custom report type does not display a value at the account level, but at the report level. The opportunity related list is a component that shows the related opportunities for a specific account record. The opportunity related list does not display the sum of all closed won opportunity amounts, but only the individual amounts for each opportunity.
NEW QUESTION # 34
An employee at Get Cloudy Consulting recently changed their name. They received a new email address Where should these changes be updated?
- A. Contact Record page
- B. User Record page from Setup
- C. User Profile page
Answer: C
NEW QUESTION # 35
Get Cloudy Consulting wants to group its contacts by Region for reporting.
What data type should the Salesforce associate recommend for this new Region field?
- A. Picklist
- B. Text
- C. Multi-select picklist
Answer: A
Explanation:
When grouping contacts by a specific category like Region for reporting, the recommended data type is a Picklist. Picklists ensure data consistency by restricting input to predefined values, making it easier to categorize and analyze data in reports.
* A. Multi-select picklist: While this allows multiple values for a single record, it complicates reporting and grouping.
* C. Text: A text field lacks standardized input, increasing the risk of inconsistent data and reporting challenges.
References from Salesforce Documentation:
* Custom Field Types
* Picklists in Reports
NEW QUESTION # 36
Get Cloudy Consulting (GCC) wants to integrate its financial system with its Salesforce environment. After searching the AppExchange and reviewing documentation for its financial system. GCC did not find anything.
What should be used to build this integration?
- A. MuleSoft
- B. Commerce Cloud
- C. Financial Services
Answer: A
NEW QUESTION # 37
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