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Nokia SDM Certification - CARE Sample Questions:

1. If a CSDA gets declined, how much notice should be given to a customer that services will terminate?

A) CT Head decides.
B) 30 calendar days.
C) 30 working days.
D) 10 working days.

2. How many milestones (gates) are defined in the contract renewal process?

A) 6
B) 4
C) 3
D) 7

3. The Care Agreement with a customer is due to expire in four months. So far there has been no discussion on contract re-negotiation with the customer. What should the Care Program Manager do?

A) Wait until the Customer contacts NSN to initiate contract re-negotiations.
B) Notify the Service Account Manager about the situation.
C) Arrange internal Care Contract renegotiation kick off meeting.
D) Initiate Care Contract re-negotiations with the customer.

4. Who is responsible for managing customer requirements during the Care phase?

A) CT Head.
B) Care Program Coordinator if assigned, otherwise the Care Program Manager.
C) Care Technical Manager if assigned, otherwise the Care Program Manager.
D) Care Program Manager.

5. What is the basic cost management requirement for a CAPM?

A) Not to take any risks.
B) Not to exceed the cost base-line.
C) Know where to find the best resources.
D) Know the approval processes.

Solutions: