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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Performance and Service Monitoring | - Performance monitoring
|
| Topic 2: Operational Procedures and Best Practices | - Operational standards
|
| Topic 3: Network Service Operations Fundamentals | - Service operation principles
|
| Topic 4: Network Optimization and Troubleshooting | - Problem diagnosis
|
| Topic 5: Customer Service and Communication | - Service delivery
|
Nokia SDM Certification - PS NSOP Sample Questions:
1. The customer is concerned about NSN Security Management employees having access to its IT network. What is the correct response?
A) Offer to locate the NSN employees at the customer premises so they can be supervised by customer.
B) Arrange a meeting to agree how reduce access that will satisfy the customer.
C) Inform the customer that the Security Management team must have access if they are to perform their duties as agreed in the contract.
D) Meet with the customer and explain the user management, identity management solutions and authentication/authorization mechanisms used.
2. NSN have 2 customers in the same country that have agreed to a shared delivery model but request a low risk plan. Which option do you choose?
A) Start by having a single organisation to manage the preventative maintenance and other planned work then progress to include corrective maintenance.
B) Have the GDC directly manage the Field Operations using the Work Force Management Tools.
C) Have one of the current organizations manage all corrective maintenance and the other all preventative maintenance and planned work. Later on put all works under single management.
D) Start by having a single organisation manage the corrective maintenance and progress to include preventative maintenance and other planned work.
3. Which BEST describes the responsibility of the Security Management organization?
A) Security Checks, NDA definition, Premises Security (Management of Third party & Collaborators who need to access to premises).
B) Security Monitoring, Incident Management, Provisioning Management, Infrastructure and Premises Security and all associated administration.
C) Network Security Management, Access Security Management, H&S related security.
D) Management of Third parties supporting the security functions, Access Monitoring, Network Secur ID Management.
4. By which trigger is Accrued Cost transferred to Actual Cost?
A) Goods Receipt (GR) booked.
B) Trouble Ticket/Work Order Closed.
C) Subcontractor invoice received.
D) Trouble Ticket/Work Order issued to subcontractor.
5. What is the correct initial response to a Customer complaint about Quality problems in Preventive Maintenance that is executed by an NSN subcontractor?
A) Make quality assessments and agree on a response plan with the Subcontractor.
B) Change the subcontractor.
C) Stop payment to Subcontractor until quality issues are fixed.
D) Stop issuing new PO's to the subcontractor.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |


