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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Individual Behavior and Personality | - Personality traits and theories - Attitudes and job satisfaction - Individual decision-making - Perception and attribution - Motivation theories (Maslow, Herzberg, Vroom) |
| Group Behavior and Dynamics | - Team building and teamwork - Conflict and negotiation - Group structure and roles - Power and political behavior - Group development stages |
| Organizational Structure and Culture | - Organizational design principles - Organizational structure types - Organizational communication - Organizational culture dimensions - Organizational change and development |
| Leadership Theories | - Contemporary leadership perspectives - Transformational vs transactional leadership - Contingency theories - Trait approaches to leadership - Behavioral approaches |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
When is organizational culture a liability?
- A. When the organizational culture reduces ambiguity for employees.
- B. When a strong organizational culture limits diversity within the organization.
- C. When the culture includes shared values on organizational goals.
- D. When core values are shared by different departments within the organization.
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A project team was formed to complete a specific project. At the end of the first 6 months, the team was unable to deliver the results. The main cause was several team members spending significant time mistakenly working on the same tasks. Which role of a team lead is most useful in the given case?
- A. Motivator
- B. Coordinator
- C. Controller
- D. Planner
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In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?
- A. A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership
- B. A climate of trust, members who fill role demands, and an absence of conflict
- C. Members who are emotionally stable, members who fill role demands, and a manageable level of conflict
- D. Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands
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Which option defines organizational culture?
- A. A human resources department program for recognizing diversity
- B. A method of stratifying the organization's target market
- C. A unique system of shared organizational meaning
- D. A system of unique physical parameters that describes the organization
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How can an organization transmit its culture to its employees?
- A. By influencing the balance of cultural backgrounds of employees
- B. By requiring employees to memorize the mission statement
- C. By studying employee gripes and complaints
- D. By creating and repeating ritualistic activities
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