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HP HP2-N49 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP BSM Solution Overview & Value Proposition | 25% | - Business challenges and IT pain points - HP BSM architecture and core components - Aligning solutions to business outcomes |
| Topic 2: HP Operations Bridge & Infrastructure Management | 25% | - Service health and dependency mapping - Monitoring and event management - Operations analytics and intelligence |
| Topic 3: Application Performance Management (APM) | 25% | - End-user experience monitoring - Application diagnostics and root cause analysis - Integration with BSM platform |
| Topic 4: Selling Strategy & Customer Engagement | 25% | - Identifying decision-makers and stakeholders - Competitive positioning and differentiation - Building value and ROI cases |
HP Selling HP Business Service Management Solutions Sample Questions:
Which critical skill must salespeople master for discovery sales conversations that relate to HP BSM solutions?
- A. providing compelling product value statements
- B. aligning the personas with the correct solution
- C. providing proof of concept examples
- D. presenting a clear solution roadmap
Which components should a salesperson include when comprising a solid value proposition for a customer to invest in HP BSM?
- A. Illustrating similar customer success cases and determining which best matches the customer's priority need.
- B. Connecting an IT management process with a business objective and a measureable benefit.
- C. Evaluating the customer's budget for a BSM solution and providing a measureable benefit.
- D. Connecting an IT pain point with a BSM solution tool and scheduling a demonstration.
What does HP APM monitor in order to improve application performance so that it aligns with business goals and service objectives?
- A. Internet connectivity
- B. User experience
- C. Virtual device performance
- D. Cloud activity
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Which additional personas are key influencers on a potential infrastructure management solution sale with the director of operations? (Select three.)
- A. security analyst
- B. database administrator
- C. HVP of applications
- D. LOB manager for application support
- E. QA test director
- F. Windows administration manager
Which primary IT process improvements are addressed by HP Operations Analytics for issues facing IT management? (Select three.)
- A. triage process improvements
- B. aligning the activities of IT with the strategic goals of the business
- C. service ticket automation
- D. performing real-time modeling of the IT infrastructure
- E. enhancing the ability of IT to support business operations
- F. consolidating operations monitoring into a "single pane of glass"
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