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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Compliance | - Authentication and access controls - Data retention and compliance settings |
| Troubleshooting and Support | - Common workspace issues resolution - Admin tools and diagnostic capabilities |
| Integrations and App Management | - Salesforce and third-party integrations - Slack app installation and management |
| Workspace Administration | - User provisioning and identity management - Slack workspace setup and configuration |
| Channel and Collaboration Management | - Messaging and collaboration features - Channel structure and governance |
Salesforce Certified Slack Administrator Sample Questions:
1. You're the Org Admin for a company's Slack Enterprise Grid organization. Currently, Workspace Admins can decide how guest invitations are managed within their workspace. You want to lock this policy so that guest invitations can only be approved by Org Owners and Admins.
What action should you take to make this change?
(Select the best answer)
A) Notify users that guest invitations must be submitted at the org level in the announcements channel.
B) Lock guest invitations from each workspace's setting page.
C) Lock guest invitations from the org admin dashboard.
D) Ask the Org Owner to make this change because only Org Owners can change org-level policies and settings.
2. What would be the expected behavior if a team member in Enterprise Grid is added to an IdP (Identity Provider) group with auto-provisioning enabled to a workspace?
A) The member would be notified that they have a new workspace that they can join and would be unable to dismiss it until they have joined the workspace.
B) The member would be automatically added to the new workspace and would be unable to leave.
C) The member would be automatically added to the new workspace unless it is a hidden workspace.
D) There will be no changes to the member's workspace list.
3. Your organization's Slack Enterprise Grid consists of dozens of workspaces with various access settings.
You want to ensure that all new employees are able to join their team's respective workspace.
What is the best way to set up the new employees?
A) Ensure managers are adding their employees to their respective workspaces. New employees can browse other workspaces as they onboard and become more familiar with Slack.
B) Use identity provider (IdP) groups to assign new employees to their respective workspaces.
C) Add new employees to user groups and assign the user groups to the respective workspaces.
D) Ensure that the human resources team is adding the new employees to their respective workspaces. Set up and send a "Welcome to Slack" Slackbot message to all new employees introducing them to other public workspaces they can join.
4. Amy is an Org Owner on an Enterprise Grid plan.
A workspace Admin informs Amy that a confidential file has been uploaded to a public channel by mistake.
Amy needs to remove the file and determine who has downloaded it.
What should Amy do to accomplish this goal?
A) Using MDM, disable file downloads and then use session management to see who was logged in and downloaded the file.
B) Using a third-party eDiscovery app, delete the file and use data exports to determine who downloaded the file.
C) Using Slack Enterprise Key Management (EKM), revoke key access for the file, and review the EKM logs to see who downloaded the file.
D) Using an integrated Data Loss Prevention (DLP) solution, delete the file, and then review the Audit Logs API to see who downloaded the file.
5. As an admin, managing apps across every workspace in an Enterprise Grid org can be time-consuming.
What is the most efficient way to manage apps at your organization?
A) Create rules based on a chain of comparisons for each app request to be checked against and then approved or restricted based on the specified criteria.
B) Identify commonly used apps for your organization once per year, and set those apps to be automatically approved at the org level via whitelisting.
C) Identify and restrict all apps that pose the most security risks to your organization, while automatically approving users to download any apps that don't fall within the restricted list.
D) Require end users to rate the complexity of their apps as high, medium, or low risk before submitting an app approval request.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C |


