Salesforce Certified Field Service Consultant - FS-Con-101

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Salesforce Certified Field Service Consultant Sample Questions:

1. Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.
How can these certifications be managed on the Resource?

A) Add the Resource Skill and set the End Date.
B) Add the Resource Skill and track certification using reminder.
C) Add the Resource Skill and create Absence onceexpired.
D) Add the Resource Skill and remove from the Service Territory once expired.

2. The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.
What are two reasons why the actions only display in the Salesforce mobile app?
Choose 2 answers

A) The actions were not added to the Classic Publisher Quick Actions section on the page layout.
B) The action type being utilized on the Work Order object is Lightning component.
C) The action was added as part of the Salesforce mobile navigation settings options.
D) The actions were not added to the Mobile and Lightning Actions section on the page layout.

3. Universal Containers performs service on field assets that require asequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

A) Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
B) Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
C) Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
D) Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

4. Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A) Create a Shipment and a Productrequest line item.
B) Create a Work Order Line Item and a Product request line item.
C) Create a Product Request and a Product request line item.
D) Create a Product Consumed and a Produc request line item.

5. Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers

A) The Dispatcher Work Order Polygon and filter the list to show only desired service appointments
B) The Preventative Maintenance Gantt and filter the list to show only desired work orders
C) The Dispatcher Console Map and filter the list to show onlydesired service appointments
D) The Dispatcher Console Appointment list and filter the list to show only desired service appointments

Solutions: