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Oracle 1Z1-465 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Agent Desktop and Service Interaction | - Task and queue management - Customer interaction handling - Incident management |
| Topic 2: Integration and Customization | - Integration concepts and APIs - Customization options and tools |
| Topic 3: Reporting and Analytics | - Standard reports usage - Analytics dashboards |
| Topic 4: RightNow CX Cloud Service Overview | - Core architecture and components - Service cloud concepts and terminology |
| Topic 5: Administration and Configuration | - Site configuration and settings - Workflow and business rules - User management and roles |
| Topic 6: Knowledge Management | - Knowledge base structure - Search optimization and usage - Content creation and publishing |
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