Peoplecert ITIL V3 Foundation - CMS7

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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or service provided Responsibilities and dependencies for both parties

A) All of the above
B) 1 and 2 only
C) 1 and 3 only
D) 2 and 3 only

2. The BEST description of the purpose of Service Operation is?

A) To deliver and support IT Services at agreed levels to business users and customers
B) To proactively prevent all outages to IT Services
C) To design and build processes that will meet business needs
D) To decide how IT will engage with suppliers during the Service Management Lifecycle

3. The positive effect that customers perceive a service can have on their business outcomes is referred to as what?

A) The utility of a service
B) The warranty of a service
C) Return on investment
D) The economic value of a service

4. You are reviewing a presentation that will relay the value of adopting Service Design disciplines. Which statement would NOT be part of the value proposition?

A) Improved quality of service
B) Improved Service alignment with business goals
C) Better balance of technical skills to support live services
D) Reduced Total Cost of Ownership

5. Which of the following is NOT a valid objective of Request Fulfillment?

A) To provide a channel for users to request and receive standard services
B) To provide information to users about what services are available and how to request them
C) To source and deliver the components of standard services that have been requested
D) To update the Service Catalogue with services that may be requested through the Service Desk

Solutions: