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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Programs, Tools & Sustainability | 25% | - Sustainability and environmental impact - HP Planet Partners recycling program - HP sales and support resources - HP Instant Ink and subscription services |
| HP Supplies Sales Cycle & Value Proposition | 30% | - Quality, reliability, and yield advantages - Identifying customer needs and pain points - Hidden costs of non-genuine supplies - Positioning Original HP supplies benefits |
| HP Supplies Portfolio | 30% | - Comparison with non-HP supplies - HP specialty media and paper - HP JetIntelligence and ink technologies - Original HP ink and toner cartridges |
| Business Outcomes & Competitive Differentiation | 15% | - Protecting printer hardware and warranty - Maximizing long-term customer value - Reducing downtime and service calls |
HP Selling HP Supplies 2020 Sample Questions:
Question 1
According to the Spencer Labs Color Cartridge Reliability Comparison Study, how do Original HP cartridges compare to non-HP cartridges?
A. Original HP cartridges are easier to install and recycle.
B. Original HP cartridges are more secure as a result of better packaging and supply chain control.
C. Original HP cartridges are more dependable and produce significantly higher print quality and color fidelity.
D. Original HP cartridges yield faster printing speeds with no wasted pages.
Question 2
What is an advantage of EcoSmart Toner?
A. longer print permanence and greater resistance to smudging
B. compatibility with a wider range of HP and non-HP printers
C. faster print speeds and better color precision
D. premium quality prints with less energy
Question 3
A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?
A. Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
B. Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
C. Almost 90% of remanufactured cartridges end up in a landfill.
D. Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
Question 4
A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)
A. Non-HP supplies are not recyclable and are costly to dispose of properly.
B. Non-HP supplies are usually counterfeit and buyers can be subject to fines.
C. Original HP supplies help reduce service calls, minimizing printer downtime.
D. Original HP supplies are less expensive than non-HP cartridges when bought in bulk.
E. Original HP supplies work the first time, every time.
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: C,E |


