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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Support and Deployment | - Support service options - Deployment and lifecycle services fundamentals |
| Topic 2: Understanding HP Personal Systems Services | - Key features and benefits of services offerings - HP Services portfolio overview |
| Topic 3: Sales Process and Customer Engagement | - Discovery and consultative selling techniques - Identifying customer needs and requirements |
| Topic 4: Positioning Services Solutions | - Articulating value propositions - Handling objections and demonstrating ROI |
| Topic 5: Upsell and Cross-Sell Opportunities | - Identifying complementary services - Maximizing customer value through additional offerings |
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. Which portal is the global gateway for the tools and resources you need to do business with HP?
A) HP Cross Sell Solution
B) HP Market Pro
C) HP Sales Central
D) HP Partner First Portal
2. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?
A) Configuration Services and Defective Media Retention
B) Accidental Damage Protection and Defective Media Retention
C) Next Business Day Onsite and Installation
D) Accidental Damage Protection and Next Business Day Onsite Services
3. In which customer situation would you propose a services contract?
A) The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
B) The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
C) The customer uses only HP products.
D) The customer wants to pay upfront for both hardware and services.
4. Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?
A) HP Support Center
B) HP Cross Sell Solution
C) HP Cirrus
D) HP Sales Central
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: D |


