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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Best Fit Solutioning | 27% | - Create fit/gap analyses between requirements and OmniStudio capabilities - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices - Map process requirements to OmniStudio capabilities and explain the interaction between them |
| FlexCards | 23% | - Design FlexCards to ensure they meet customer requirements/needs - Explain the capabilities, use cases, and purpose of using FlexCards - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) |
| Data Tools | 23% | - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Design Integration Procedures and related Omnistudio Data Mappers |
| OmniScript | 27% | - Validate developed OmniScript processes to ensure client expectation alignment - Explain the basic structure of an OmniScript - Identify business process step requirements and map them to OmniScript Components required to implement them |
Salesforce Certified Omnistudio Consultant Sample Questions:
An organization needs to control pages or groups of fields in an OmniScript based on the choices made by the user. What should an OmniStudio Consultant do to meet this requirement?
- A. Use the Radio Input property on a Step or Block element.
- B. Use the Visibility Rules property on a Step or Block element.
- C. Create child OmniScripts for branched flow.
- D. Use the Conditional View property on a Step or Block element.
Correct Answer: D 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
A company is designing a new console for contact center agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
- "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
- "Awaiting Closure" cases with case description, last action taken
date, resolution, approval reason for closure, and assigned to fields.
These cases should be highlighted with a grey border.
- "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these requirements?
- A. Using a single FlexCard with three states
- B. Using a single FlexCard with multiple card filters
- C. Using three FlexCards
- D. Using a single FlexCard with three flyouts
Correct Answer: A 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
Which OmniScript element can be used to retrieve data from more than one source?
- A. DataRaptor Extract Action
- B. Integration Procedure Action
- C. Matrix Action
- D. Calculation Action
Correct Answer: B 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
Which element retrieves data from a Salesforce picklist in an org?
- A. Lookup
- B. Select
- C. DataRaptor Extract Action
- D. Mark this item for later review.
- E. Calculation Action
Correct Answer: B 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
What is the purpose of Step elements in an OmniScript?
- A. Enables the use of repeatable blocks
- B. Allows the user to input data
- C. Organizes the script into one or more pages
- D. Groups elements that extract data
Correct Answer: C 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
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