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Certification Prospects
As we mentioned, the Microsoft MB-240 exam is part of the requirements for the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. The second exam that candidates should take to get this certification is PL-200. Once the aforementioned certificate is complete, another certification prospect would be to take exam MB-600 for the Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert.
Connected Field Service Implementation: 10-15%
- Explaining Use Cases for IoT: The candidates should be able to identify the use cases for the Internet of Thing, explain its components, and identify the use cases for Dynamics 365 Connected Fields on the Field Service Mobile app.
- Implementing Connected Field Service using IoT Hub: This section requires one’s skills in managing IoT devices and security roles for Dynamics 365 Connected Field Service.
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This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage field service mobility; manage inventory and purchasing; and implement Connected Field Service.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Field Service (20-25%) | 20-25% | - Configure Field Service organizations and structures - Implement security roles and field service settings - Configure pricing, billing, and cost entities - Configure work order types and incident types - Set up and configure customer assets - Set up and configure resource characteristics and skills - Configure scheduling configurations and booking setup |
| Topic 2: Scheduling and Dispatch (20-25%) | 20-25% | - Manage scheduling options and requirements - Handle scheduling conflicts and rescheduling - Optimize schedules using resource scheduling optimization - Configure schedule board and board features - Configure map view and route optimization - Schedule work orders using various methods |
| Topic 3: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Process IoT alerts and work order creation - Configure IoT integrations and alerts - Implement connected field service scenarios - Manage asset IoT connections and monitoring |
| Topic 4: Manage Field Service Mobile Application (10-15%) | 10-15% | - Handle offline capabilities and synchronization - Manage mobile forms and workflows - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings |
| Topic 5: Manage Inventory and Procurement (15-20%) | 15-20% | - Manage inventory levels and stock locations - Handle inventory adjustments and transfers - Configure warehouse and inventory settings - Configure product inventory and item associations - Process purchase orders and returns |
| Topic 6: Manage Work Orders (20-25%) | 20-25% | - Configure work order lifecycle and statuses - Create and manage work orders - Process work order inspections and recommendations - Manage work order products, services, and notes - Manage work order reporting and analytics - Handle work order incidents and resolutions |
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