Peoplecert ITIL-4-HVIT : ITIL 4 Specialist: High-Velocity IT

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. An organization has begun using its knowledge management system to store virtual server configuration files. It has also adapted its 'change enablement' and 'deployment management' practices to use infrastructure as code.
Which high-velocity IT objective is BEST supported by this?

A) Valuable investments
B) Co-created value
C) Fast development
D) Assured conformance

2. Several teams repeatedly resolve the same type of incident without addressing why it keeps occurring.
Which practice should be strengthened?

A) Service desk
B) Deployment management
C) Availability management
D) Problem management

3. Which statement about safety culture is CORRECT?

A) It ensures that people are protected from danger
B) It encourages collaboration and discourages conflicting opinions
C) It treats failures as learning and improvement opportunities
D) It eliminates flaws in a complex system

4. A newly-formed site reliability engineering (SRE) team is focused on increasing the resilience of IT systems. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which practice would BEST help this team?

A) Service continuity management
B) Monitoring and event management
C) Infrastructure and platform management
D) Software development and management

5. An organization has recently completed an urgent website upgrade because of customer complaints about response times. Customers are not happy with the upgrade because the new response times are not as fast as they expected they would be.
How should the 'business analysis' practice be utilized to prevent this situation from happening again?

A) By establishing acceptance criteria in line with customer requirements
B) By ensuring that the organization's technology architecture is aligned with its product and service architecture
C) By reviewing the 'definition of done' to ensure that response times are included
D) By collecting information from customers and other stakeholders to fully understand the requirements and environments

Solutions: