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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. A customer complains that their notebook battery does not hold a charge for very long. You determine that the battery has reached the end of its useful life, even though the customer's notebook is still under warranty. What should you do?

A) Recalibrate the battery to increase the battery capacity.
B) Tell the customer that the battery warranty does not cover battery degradation.
C) Replace the battery under warranty as long as the notebook is still under warranty.
D) Advise the customer to purchase an HP Care Pack to cover the battery replacement.

2. What is a function of High-bandwidth Digital Content Protection (HDCP)?

A) It enables you to play secure high-definition content on a DVI monitor that is HDCP compliant.
B) It enables you to view and store secure high-definition video and audio.
C) It provides the software to play secure high-definition content on non-HDCP compliant monitors.
D) It provides full surround sound audio and high-definition video capabilities to DVI connections.

3. Which replacement part can generate an Invalid Electronic Serial Number error?

A) hard drive
B) system board
C) memory
D) processor

4. An HP desktop computer with an external hard drive attached is unable to boot to the internal hard drive after restart. What must you do to boot the computer to the internal drive?

A) Set the internal hard drive setting to master.
B) Set the external hard drive setting to slave.
C) Enable USB legacy support.
D) Change the boot order.

5. Which HP tool enables you to update the BIOS in a Windows environment?

A) cpqtag utility
B) EROMPAQ flash utility
C) HPSoftPaq Download Utility
D) HPQFIash Utility

Solutions: