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HP LaserJet Solutions Sample Questions:

1. You have tested and verified that a problem with a printer has been resolved. What should you do prior to leaving the customer location?

A) No further action is necessary.
B) Make sure the call is closed with HP dispatch.
C) Update the repair history in the configuration log.
D) Reiterate the steps taken to resolve the problem with the customer.

2. What is the first step to identify any paper jam condition?

A) Identify where the leading edge of the paper stops.
B) Determine if the printer fusing assembly is functional.
C) Verify that all printer solenoids are operational.
D) Determine which of the printer clutches are slipping.

3. Which roller is utilized specifically during the fusing process?

A) pressure roller
B) registration roller
C) pickup roller
D) transfer roller

4. What is one purpose of the DC Controller?

A) supplies power directly to the charge roller
B) provides power to the control panel
C) routes electrical signals in the printer
D) rasterizes the incoming print job

5. The printing device is unable to generate any print images. What should you do to isolate the source of the error?

A) Perform a diagnostic utility from your host system. If the formatter cannot generate an image, the formatter is the source of the error.
B) Perform a paper path test from an input tray.
C) Perform an Engine test. If an image is not generated, the source of the error lies within the print engine.
D) Perform a control panel self-test, or print a Configuration page.

Solutions: