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HP HP2-B110 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Selling HP Printing Solutions | - Customer needs analysis
|
| Topic 2: HP Supplies Differentiation | - Counterfeit and non-HP supplies risks
|
| Topic 3: HP Imaging and Printing Portfolio Overview | - HP supplies ecosystem
|
| Topic 4: Channel and Sales Strategy | - Partner and reseller ecosystem
|
HP Selling HP Imaging and Printing Supplies Sample Questions:
1. Where can customers find more information about how to protect themselves from counterfeit products?
A) The HP anti-counterfeit website
B) The HP anti-counterfeit end-customer investigation trainings
C) The HP anti-counterfeit TV channel
D) The HP anti-counterfeit video hotline
2. Where would you find details of the storage conditions for an HP LaserJet Cartridge?
A) They are printed on the cartridge.
B) They are in the printer manual
C) They are listed at www.hp.com/storageconditions.
D) They are written on the print cartridge box
3. If the customer is looking for best cost per page for black text, but hardly uses color, which ink cartridges would you recommend?
A) A higher fill value black and standard color cartridge
B) A standard fill black and color cartridge
C) Two standard black cartridges and one value color cartridge
D) A two-pack XL black cartridge
4. For selected laser models, why does HP offer different cartridges with different yields for the same printer?
A) Statistical variation during production results in different filling levels for the toner, so HP classifies cartridges later according to the expected yield
B) Some countries have minimum amounts of pages to be printed from one cartridge, so different yields allow selling in countries all over the world.
C) Different purchasing powers across the globe require cartridge pricings and yields to be more flexible.
D) Customer needs and printing behaviours are different, so different yields meet these specific needs and behaviours.
5. How can you increase the sales of supplies?
A) By ending the printer life early
B) By increasing usage via understanding your customer needs
C) By reducing the price of the management tool
D) By joining the Planet Partner Program
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |


