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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Organization Setup and Administration | 20% | - Security Configuration
|
| Topic 2: Telephony and Infrastructure | 25% | - Number Management
|
| Topic 3: Routing and Contact Center Configuration | 25% | - Inbound and Outbound Routing
|
| Topic 4: Monitoring, Reporting and Troubleshooting | 15% | - Performance Monitoring
|
| Topic 5: Architect and Automation | 15% | - Flow Design
|
Genesys Cloud Certified Professional - Implementation Sample Questions:
Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
- A. Public Interface Services
- B. Communication Services
- C. Application Services
- D. Core Services
Correct Answer: D 🗳️
How do you represent your organization when you contact the Genesys Cloud support team?
- A. Agent Name
- B. ID
- C. Organization ID
- D. Company Name
Correct Answer: C 🗳️
Where can you add the preconfigured settings of the phones?
- A. Admin > Telephony > Phone Management > Phones
- B. Admin > Telephony > Phone Management > Calls
- C. Admin > Telephony > Phone Management > Base Settings
Correct Answer: C 🗳️
What is the maximum file size that a user can upload into Genesys Cloud Documents?
- A. 100 MB
- B. 2 GB
- C. No Limit
- D. 10 MB
Correct Answer: B 🗳️
Which statements are true regarding the role of Designated Contacts? (Choose three.)
- A. Designated Contacts are the only people within the organization who may contact and work with support.
- B. Designated Contacts are the only people within an organization with access to the Resource Center.
- C. Designated Contacts provide the first level of support for their organization.
- D. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
- E. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
Correct Answer: A,C,D 🗳️
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