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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Desk and Ticket Management | - SLA management and tracking - Knowledge base usage and resolution documentation - Ticket creation, categorization, and prioritization |
| Topic 2: SAP Business All-in-One Support Processes | - Communication and escalation procedures - Support organization structure and roles - Incident handling workflow in SAP environments |
| Topic 3: SAP Solution and Support Tools | - Incident analysis and root cause identification - SAP Solution Manager overview - Monitoring and reporting tools |
| Topic 4: Service Quality and Continuous Improvement | - Problem management concepts - Process optimization in support operations - Performance reporting and KPIs |
| Topic 5: Incident Management Fundamentals | - Incident vs. service request differentiation - Basic SAP support process overview - IT service management principles and lifecycle |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. Why are SAP Notes important for message handling? (Choose two)
A) They allow Support Consultants to quickly provide solutions for problems which have already been solved before.
B) They allow customers to help themselves.
C) SAP Notes inform customers about strategy.
D) An SAP Note can only be released after dual control.
2. Where do you find the declaration of global data objects in an ABAP program? (Choose two)
A) Anywhere in the program.
B) In the program's Top-Include.
C) At the beginning of a report program.
D) At the beginning of any processing block.
3. How can you access the keyword documentation in the ABAP Editor?
A) Mark the keyword and press F4
B) Mark the keyword and press F1
C) Double-click the keyword
4. Which of the following transactions allows you to find out whether a particular ABAP program (for example, RMMMPERI or Z_DELETE_ALL_FI_DATA) has been executed at a certain time in the past? (Choose two)
A) SM50 (Workprocess overview)
B) SM66 (Systemwide Workprocess overview)
C) ST03N (Workload analysis)
D) ST03 (Workload analysis)
5. Which of the following scenarios are supported by SAP Solution Manager? (Choose two)
A) Service Marketplace
B) Backup and Recovery
C) Service Desk
D) Solution Monitoring
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: B,C | Question # 3 Answer: B | Question # 4 Answer: C,D | Question # 5 Answer: C,D |


