Appian ACA-100 : Appian Certified Analyst

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Appian ACA-100 Exam Syllabus Topics:

Appian Certified Analyst Sample Questions:

1. An organization wants to automate identification of its dissatisfied customers based on the ticket description and assign the appropriate team to provide a quick resolution.
What is the best way to auto-classify the dissatisfied customers as part of processing?

A) Using a SAIL form
B) Using a decision table
C) Using a natural language connected system
D) Using an image analysis connected system

2. What are two benefits of creating future state process models (or process models-to-be)?

A) They can help identify opportunities where Appian features can bring in automation.
B) They capture Robotic Process Automation (RPA) intervention specifics from Appian.
C) They can capture high-level product vision and goals.
D) They capture integration definitions, showcasing necessary automation details.

3. You are part of an Agile team, and your responsibilities and attributes include:
A keen understanding of the business, the customer, and the market
The ability to clearly express product backlog items
The ability to prioritize the backlog to optimize the value of what the team will deliver The ability to order the items in the product backlog to best achieve goals and missions.
What is your role name?

A) Appian Analyst
B) Product Owner
C) Scrum Master
D) Sponsor

4. The order management team receives orders via different channels, including email. Emails are accompanied by attachments containing the details of the order information. The team reviews the emails and attachments for clarity. Then, they extract the order specifics to create a customer record in their Customer Relationship Management (CRM) platform and an order in their Order Management System (OMS).
What is the most effective form of automation to help increase fulfillment efficiency in this process?

A) Prompt the order management team members with a task to create an order in the CRM platform
B) Have an auto-reply "Thank You" email sent back thanking the customer for sending in their order request
C) Review the emails and attachments using trained artificial intelligence to extract order data information
D) Provide a task after the order email was received asking the team to check the order status and select the next step option

5. What are the two best uses for a "Staging" or "Parallel to Prod" environment (separate from Dev, Test, and Prod environments)?

A) Testing a new release for compatibility with existing Production code/settings
B) Practicing complex production deployments
C) Sprint acceptance testing
D) Unit testing development stories

Solutions: