Apple 9L0-064 : OS X v10.8 Troubleshooting Exam

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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A) Startup from 05 X Recovery and choose the Get Help Online option.
B) She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.
C) In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
D) Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.

2. How would an OS X Mountain Lion user change the order of the network services, so that Wi-Fi is the first choice?

A) Select "Set Service Order" in the Network preference pane's Action menu, then drag Wi-Fl to the top of the list.
B) Select Wi-Fi as the default network interface in the info tab of the Network Utility.
C) Select Wi-Fi as primary service in the Security & Privacy > Firewall settings.
D) Set Wi-Fi as the priority network service in the Airport Utility preferences.

3. What is a kernel extension in OS X?

A) A user specific software library.
B) A software driver that provides driver support for hardware, networking, and peripherals.
C) A place to store global system preference settings.
D) The system for starting, stopping and managing daemons, applications, processes, and scripts.

4. A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?

A) In the Utilities menu when booted to OS X Recovery.
B) In the Utilities folder on their startup disk.
C) In the Security & Privacy Systems Preference pane.
D) In the Applications folder on their startup disk.

5. A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?

A) Reset the PRAM/NVRAM.
B) ResettheSMC.
C) Repair disk permissions.
D) Reinstall OS X Mountain Lion.

Solutions: