Avaya 33820X : Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam

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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?

A) Presence Plug-In
B) Supervisor Plug-In
C) EMC Plug-In
D) Agent Plug-in

2. From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

A) By using the benefit of Call Center Elite
B) By using the benefit of Avaya Call Management System
C) By using the benefit of Avaya IX'M Workforce Engagement
D) By using the benefit of Avaya Proactive Contact
E) By using the benefit of Avaya Aura® Contact Center

3. A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)

A) EMC-SQL-DB
B) EMC-CORE
C) EMC-IDS
D) EMC-VMS
E) EMC-XML

4. An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?

A) Avaya Aura® Call Center Elite
B) Avaya Aura® Elite Multichannel
C) Avaya Proactive Contact
D) Avaya Control Manager

5. Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

A) Private
B) Public
C) Hybrid
D) CPaaS

Solutions: