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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator is adding a custom connector to integrate a third-party application with their Webex Contact Center org using OAuth 2.0 for authentication. Which two grant types must the administrator choose to accomplish this task? (Choose two.)

A) Server credentials - certificate
B) Client credentials - private key
C) Client credentials - client secret
D) Client credentials - certificate
E) Client credentials - token

2. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Agent idle timeout
B) SIP registration expiration timer
C) Callback retry interval and queue backlog
D) Queue wait threshold

3. A Webex Contact Center Administrator is trying to configure team-based call distribution. The requirement is to handle Sales Queue calls before Accounting Queue calls.
- All Sales calls in the queue must be routed to agents before
Accounting calls.
- If an older Accounting call is in the queue and a Sales call is
received by the system, the Sales call must get priority.
- When no Sales call is in the queue, Accounting calls can be routed to agents.
How can this be achieved within team configuration?

A) Ask agents to ignore Accounting calls.
B) Select Skill Profile with Sales only Skill.
C) Configure capacity based queues.
D) Configure queue ranking.

4. A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A) Queue Task node
B) Create Conversation node
C) Screen Pop node
D) Add Participant node

5. Refer to the exhibit. An engineer is developing a web chat workflow for the marketing department.
After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message "Sorry, unable to process your request right now. Please try again later" is received. The engineer debugs the workflow and receives the response in the exhibit from the resolve node. Which action resolves the issue?

A) Set the Resolve Node Media Type to Live Chat and Media Channel to In-App Messaging.
B) Set the Workflow Custom Variable liveChatDomain to a valid value.
C) Set the Resolve Node Media Type to Chat and Media Channel to Live Chat.
D) Set the Workflow Custom Variable chatDomain to a valid value.

Solutions: