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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration | 8% - 12% | - System Connectivity
|
| Topic 2: Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Topic 3: Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Topic 4: Administration and Configuration | 8% - 12% | - System Administration
|
| Topic 5: Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Topic 6: Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Topic 7: Master Data Management | 12% - 18% | - Master Data Configuration
|
| Topic 8: Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Topic 9: Business Rules and Automation | 8% - 12% | - Automation Features
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Where can you define the user access to the SAP Field Management mobile app? Choose the correct answer.
- A. In the SAP Field Service Management mobile app
- B. In the SAP Field Service Management Web app
- C. In the SAP Field Service Management Crowd Service Marketplace
- D. In the SAP Field Service Management self-service portal
Correct Answer: B 🗳️
Which of the following elements can be used in smart forms? Choose Three correct answers.
- A. Text input, Description, Picker, Status
- B. Text input, Picker, Series, Attachment
- C. Text input, Status, Series, Formula
- D. Text input, Picker, Status, Series
- E. Picker, Status, Series, Number Input
Correct Answer: B,D,E 🗳️
Your customer needs to check the correctness of technicians time. material and expense entries. What is the best way to solve that requirement > Choose the correct answer.
- A. You need to login as a admin user to the Field Service App on the smartphone and can change technician entries there
- B. Technician entries can only be changed in ERP itself
- C. Approval of material. expenses. millages or time efforts is not yet implemented
- D. Technicians entries are final and no adjustments can be done any more
- E. Technician entries can be approved or modified in the Workforce Management App (Time and Material Journal)
Correct Answer: E 🗳️
To send a sms to technicians when they receive an assignment, you need to.......Choose the correct answer.
- A. Set the cloud permission 'sms' READ = TRUE
- B. Define a business rule in the admin for the company
- C. Have a Twillio-Account with sms-send service active
- D. Open an account and prepay an sms-package from www.sms-boostercom.
Correct Answer: B 🗳️
Which statements are correct regarding data sync rules. Choose Three correct answers.
- A. You can limit the data sent to the mobile device using Data Sync Rules
- B. They are used to optimize mobile performance
- C. Data Sync Rules only limit the data in mobile devices. not web apps
- D. To enable Data Sync Rules, go to the admin app, within Cloud Account, select the correct User Group, select edit and enable the desired Data Sync Rule
Correct Answer: A,B,C 🗳️
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