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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Development Support and User Acceptance | 12% | - Document lessons learned and feedback - Define and plan user acceptance testing - Evaluate test results and confirm solution meets requirements - Support development teams with clarification |
| Topic 2: Customer Discovery | 17% | - Identify business goals, strategies, and challenges - Align Salesforce capabilities with business needs - Assess current state of Salesforce usage - Understand role of Business Analyst in implementation lifecycle - Analyze environment and identify constraints/opportunities |
| Topic 3: Collaboration with Stakeholders | 23% | - Bridge gaps between business and technical teams - Identify stakeholders and build effective relationships - Plan discovery activities based on stakeholder groups - Select appropriate communication and analysis techniques |
| Topic 4: Business Process Mapping and Optimization | 12% | - Map existing business processes - Design optimized processes aligned with Salesforce - Identify improvement opportunities - Validate process designs with stakeholders |
| Topic 5: User Stories and Acceptance Criteria | 18% | - Manage and maintain user story documentation - Define components of a well-formed user story - Write clear, testable acceptance criteria |
| Topic 6: Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate, and prioritize requirements - Distinguish between scope, requirements, and user stories - Document and maintain requirements in version control |
Salesforce Certified Business Analyst Sample Questions:
A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?
- A. Annotated process flows with modifications to an existing process
- B. Collected pain points from people who follow the existing process
- C. Detailed user stories with technical documentation about the existing process
Correct Answer: A 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).
How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?
- A. CK will get insights to current business processes.
- B. CK will be better able to prioritize across teams and streamline processes.
- C. CK will develop a process to gather feedback from end users regularly.
Correct Answer: B 🗳️
The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alternative.
What are the benefits of using a DevOps tool in this situation?
- A. Tracks changes on a daily basis and provides a history of changes
- B. Tracks changes for the testing team and provides access to user stories
- C. Tracks changes in real time and provides a single source of truth
Correct Answer: C 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.
Which document should the BA use?
- A. Stakeholder analysis
- B. RACI chart
- C. User stories
Correct Answer: A 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
Cloud Kicks (CK) wants to enhance the user experience for customer service agents on Service Cloud so they can effectively meet their service-level agreements. CK has a vision for the future state, but needs to understand how to achieve it. A business analyst (BA) has been assigned to help with this goal.
Which type of document should the BA use to meet the requirement?
- A. Use case
- B. Change management
- C. Gap analysis
Correct Answer: C 🗳️
Explanation: Only visible for TestBraindump members. You can sign-up / login (it's free).
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