Salesforce Arch-302 : Salesforce Certified B2C Solution Architect

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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. A retail company currently uses B2C Commerce, Service Cloud, and Marketing Cloud. The company plans to launch a winter sweepstakes campaign to attract new customers. The signup page is hosted on B2C Commerce and collects new customer details like name, phone number, and email. In order to enter the sweepstakes, the customer must sign up to receive marketing communications. In return, they will receive a coupon for 20% off their next purchase.
Which option should be defined as the data source authority for the customer attributes collected from the sweepstakes page?

A) Service Cloud
B) Experience Cloud
C) Marketing Cloud
D) B2C Commerce

2. A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud.
What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly?
Choose 2 answers

A) The locale is not set correctly in the body of the email template.
B) The subscriber in Marketing Cloud does not have a preferred locale set.
C) The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.
D) The ShippingMethods data extension is missing the label and description field for the corresponding locale.

3. A company is beginning a multi-cloud implementation involving B2C Commerce and Service Cloud. The company wants to trace configuration and code changes as much as possible and ensure basic standards for code quality.
Which three options should a Solution Architect recommend to help the company with this goal?
Choose 3 answers

A) CI/CD Pipelines
B) Smoke testing
C) Salesforce DX
D) GIT Repository
E) Static Code Analysis tools

4. A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer Data Platform (CDP) could help them solve their problem.
How should a Solution Architect describe the role of CDP in this context7

A) CDP can be used to identify multiple records within each separate system representing the same person and assigning them a consistent Global Party ID; additional custom development is then required to relate those IDs between systems.
B) When CDP is provisioned, B2C Commerce, Service Cloud, and Marketing Cloud will automatically use a common core Customer Profile managed by Customer 360 Data Manager.
C) CDP can be used to recognize customers as humans and extend existing records related to that human across connected systems with a consistent Global Party ID.
D) CDP cannot be used across multiple brands within a single merchant environment because the customer as human view cannot support different accounts under separate brands.

5. Refer to the exhibit.

A company plans to adopt Salesforce for a number of their needs, including an internal CRM, a public B2C Commerce storefront with order management functionality, and an extensible API framework to integrate with other systems, as well as marketing automation. The overall system landscape of the proposed solution is shown above.
Which three considerations are important for this scenario? Choose 3 answers

A) Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Order Management System (OMS) run on the same physical platform and share a common data model.
B) Tableau requires MuleSoft in order to access data outside of the Salesforce Platform.
C) The Salesforce Platform can be used for customer master and consent management, or it can Integrate with a third-party Master Data Management system.
D) Order Management System (OMS) is a B2C Commerce product but it does not run natively on the core Salesforce Platform.
E) Marketing Cloud enables personalization, journey orchestration, and cross-channel messaging.

Solutions: