Avaya 74970X : Avaya Oceana® Solution Support Exam

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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe

2. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

A) CallServerConnector
B) UCM-PU
C) UCMDataCollector
D) UCMServices

3. Which statement regarding UCA Store Backup is correct?

A) UCA Store backup can be run immediately or scheduled later.
B) UCA Store backup is immediately for the Avaya Oceana solution.
C) UCA Store backup can be taken without entering the backup password.
D) UCA Store backup can be run immediately and it does not support backup scheduling.

4. To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\Backup.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe

5. An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

A) The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
B) The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
C) The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
D) The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.

Solutions: